Privacy Policy

Effective Date: March 19, 2026

Tejas Clinic ("Tejas Clinic," "we," "our," or "us") provides primary care services in Frisco, Texas. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://tejasclinic.com, request an appointment, communicate with our team, or ask to receive text messages from us. If you become a patient, your medical records and protected health information are also handled under HIPAA and our separate Notice of Privacy Practices.

SMS and Mobile Privacy

Tejas Clinic may send text messages about appointment requests, appointment reminders, scheduling updates, care follow-up, prescription or refill coordination, billing notices, and other operational messages related to your relationship with the clinic.

• Message frequency varies based on your appointments, account activity, and communication preferences.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help, or contact us at (469) 819-0623 or info@tejasclinic.com.
• Mobile numbers and SMS consent are used only by Tejas Clinic for the text messaging program you requested.
• We do not sell, rent, transfer, or share mobile numbers, SMS opt-in data, or consent records with any third parties or affiliates.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• All other categories of information in this Privacy Policy exclude text messaging originator opt-in data and consent; that information is not shared with any third parties.

Information We Collect

We may collect the following categories of information:

• Contact information such as your name, phone number, email address, mailing address, and communication preferences.
• Appointment request information such as preferred dates, visit type, whether you are a new or returning patient, and notes you submit through our forms.
• Patient, insurance, billing, and treatment information if you become a patient or communicate with us about care.
• Communication records, including emails, phone call records, form submissions, portal messages, and text messaging activity you request from us.
• Technical information such as IP address, browser type, device information, referring pages, and basic usage analytics.

How We Use Information

We use information we collect to:

• respond to questions and appointment requests;
• schedule, confirm, reschedule, and manage visits;
• provide patient care, care coordination, billing, and customer support;
• send the communications you request, including text messages;
• improve website performance, security, and usability;
• comply with legal, regulatory, and recordkeeping requirements.

When We Disclose Information

We do not sell your personal information. We disclose information only as reasonably necessary to operate Tejas Clinic, provide services, and comply with law. Depending on the situation, we may disclose information:

• to healthcare providers, laboratories, pharmacies, insurers, and billing partners involved in your care or payment;
• to website hosting, scheduling, analytics, payment, and other service providers working on our behalf under contractual confidentiality obligations;
• when required by law, regulation, court order, or a lawful government request;
• to protect the rights, safety, or security of our patients, staff, website, or business.

The SMS-specific commitments above control for mobile numbers and text messaging consent records. Tejas Clinic does not share SMS opt-in data or consent with third parties or affiliates.

Cookies and Analytics

Our website uses essential technologies needed for security, forms, and site performance. We may also use limited analytics tools to understand page traffic and improve the website. We do not use the website to sell browsing data or to run third-party advertising based on health-related browsing behavior.

You can control cookies through your browser settings, but some site features may not function correctly if cookies are disabled.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure, but we work to limit unauthorized access, use, and disclosure.

We keep information for as long as needed for the purposes described in this Privacy Policy, to maintain business and medical records, and to comply with legal obligations. Medical and billing records may be retained longer than website inquiry records when required by applicable law.

Your Choices and Rights

You may contact us to:

• update inaccurate contact information;
• ask questions about our privacy practices;
• opt out of non-essential communications;
• stop text messages by replying STOP;
• request help with text messages by replying HELP or contacting our office;
• request access to patient records and privacy rights available under HIPAA and applicable law.

If you believe your privacy rights have been violated, please contact Tejas Clinic using the contact information below.

Children

This website is not directed to children under 13. Parents or guardians may submit information on behalf of minors for appointment and care coordination purposes. If we learn that information was submitted by a child inappropriately, we will take reasonable steps to delete or correct it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or communication practices. When we make changes, we will post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or our text messaging practices, contact:

Tejas Clinic
12500 Lebanon Rd., Suite 102
Frisco, TX 75035
Phone: (469) 819-0623
Email: info@tejasclinic.com